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Good Taste Kitchen

Traditional claypot rice restaurant uses Fast Payment Account and boosted settlement efficiency by 60%

Located in Sai Wan, Good Taste Kitchen, a popular restaurant recommended by the Michelin Bib Gourmand for two consecutive years, was founded by Jacky over a decade ago. His goal in opening the restaurant was to promote the art of claypot rice. With a variety of signature claypot rice dishes and affordable prices, the restaurant quickly gained customer favor, attracting tourists from around the world.

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Merchant Story

Located in Sai Wan, Good Taste Kitchen, a popular restaurant recommended by the Michelin Bib Gourmand for two consecutive years, was founded by Jacky over a decade ago. His goal in opening the restaurant was to promote the art of claypot rice. With a variety of signature claypot rice dishes and affordable prices, the restaurant quickly gained customer favour, attracting tourists from around the world.

Pain Point 1: Complicated business account opening process and high startup costs
Jacky recalls the various difficulties he faced when starting the restaurant and applying for a company account. He shares, “I remember one bank told me that my company account needed a deposit of 1 million. I was furious to hear that! They actually expected me to prepare 1 million in deposits. Moreover, whenever there was an issue, I wouldn’t be notified until the next day or even much later.” The account opening process took several months and required submitting a large number of business documents, along with high balance and service fee requirements, making it incredibly challenging to open an account.

Solution 1: KPay Fast Payment Account - Open as fast as in 2 Working Days
Jacky continues, “Now, opening a Fast Payment Account with KPay takes only about 10 seconds to apply, and I don’t need to submit complicated documents. I can open the account in 2 to 3 days. It feels great and is very convenient.”

KPay provides a rapid account opening service, allowing merchants to open an account in as little as 2 working days. The simple online application, identity verification, and KYC process enable merchants to complete the necessary steps anytime, anywhere. To ensure merchants can get help quickly when issues arise, KPay offers real customer support 356 days a year (10 AM-10 PM), allowing Jacky to focus on managing the restaurant without being bogged down by tedious administrative procedures.

Pain Point 2: Unstable funds affecting ingredient quality and payroll
In a sluggish market, the operating pressures in the local food and beverage industry, along with significant payroll and daily operational expenses, have also placed pressure on Jacky. “Ingredient prices have risen quite a bit, but if I often have to keep pushing suppliers for payments, I risk losing credibility, and they may supply lower-quality ingredients next time.”

Not only for ingredient expenses, Jacky shares that with the expansion of the restaurant's business, his staff has grown to 45 people. To accommodate the family needs of each employee, the restaurant still maintains a bi-monthly payroll system, which makes cash flow stability even more important. Thus, improving cash flow management became an urgent issue for Jacky.

Solution 2: T+1 express settlement - funds available the next day
After opening a Fast Payment Account, Jacky’s settlement period has been reduced from the previous minimum of 2 to 3 days to T+1. The T+1 express settlement allows him to receive today’s transaction income the next day, significantly increasing settlement efficiency by 60% and helping the restaurant’s cash flow stabilize. Stable funds not only ensure the quality of ingredients and products but also allow the restaurant to continue its bi-monthly payroll system.

Pain Point 3: Manual bill processing -high cost and errors
In daily operations, Jacky also found that processing bills was cumbersome and error-prone. Accountants had to manually handle a large number of bills and transaction records, spending considerable time reconciling accounts each night. After each settlement, accountants spent a lot of time checking each transaction to ensure all data was accurate, which undoubtedly increased the workload for staff. Therefore, he hoped to find a simple and efficient way to manage bills to reduce the burden on his colleagues and improve accuracy.

Solution 3: one-stop bill payment system
KPay’s one-stop bill payment system offers smart bill scanning technology, allowing merchants to quickly scan and upload bills, and supports real-time review and approval functions, significantly improving work efficiency. Through the payment system, Jacky can easily manage daily bills without manually entering data, saving time and reducing financial losses due to human error.

When discussing the benefits of the account, Jacky shares, “We can transfer funds instantly in the KPay App without the need to write checks or go to the bank. We usually need to process payments on the 1st of every month. I set up a payment instruction, and the system automatically transfers the funds for me on that day—it's that convenient.” This way, he can ensure all bills are paid on time, avoid impacting the restaurant's reputation, and eliminate late payment penalties, increasing bill payment efficiency by 50%.

Pain Point 4: Chaotic expense records - difficult to track business data in real time
In daily operations, Jacky also faced the headache of chaotic expense records and the difficulty of tracking business data in real time. Due to the lack of effective data analysis tools, he couldn't timely understand the overall operational status of the restaurant. He explains, “For example, if the price of goods from a supplier rises from $10 to $12, I need to know that information immediately.”

In the past, he sometimes had to sift through a lot of documents to verify these bills, or wait until the accountant organized the accounts every night to get the news, making it hard for him to quickly adjust operational strategies. As the business continued to grow, Jacky increasingly needed real-time data for quick responses to better manage costs and budgets. Therefore, he hoped for an automated tool to provide him with immediate transaction records and accurate data analysis to help him quickly understand expenses and make informed business decisions.

Solution 4: Intelligent reporting and analysis function - clear overview of account expenses
KPay’s intelligent reporting and analysis function provides Jacky with income and expense data. The system can automatically categorize different expenses and income, offering insights into expenditure ratios and trend analysis, as well as providing revenue and transaction details for each branch, allowing him to grasp the operating data for different time periods within 30 seconds. This not only enhances financial transparency but also allows Jacky to quickly assess operating costs and adjust budget strategies. With real-time data analysis, he can keep track of performance changes and flexibly plan for the future.

The Fast Payment Account has helped Good Taste Kitchen successfully overcome operational challenges, laying a solid foundation for the restaurant's future development. This success is not only a recognition of Jacky’s efforts but also enhances his confidence and motivation in business management. Now, Jacky can dedicate more time to improving food quality and customer experience, maintaining a good reputation without being burdened by tedious administrative tasks.